Trust & safety
Trust is our first service
How we review professionals, where our role begins and ends, and what to do if something does not feel right.
How professionals are reviewed
Every professional goes through a profile review before receiving any introduction. Our staff record each step of that review.
Identity and professional-background review
We confirm who a professional is and review their background before they receive introductions.
Capability and suitability assessment
We look at their experience, registrations where applicable, and the kind of work they take on.
Community references and feedback
We speak to people who know their work, and we keep listening after every introduction.
Clear boundaries and direct engagement
Chhanv introduces; the professional and client agree the work and fees directly.
Feedback and concern-resolution process
Anyone can raise a concern, and we review every one of them.
A review helps us make a thoughtful introduction. It is not a certification, and it does not mean Chhanv verifies a professional’s competence or guarantees their work. Please assess suitability yourself before engaging anyone.
The boundaries of a referral
Chhanv facilitates introductions and does not itself provide legal, tax, medical, financial, technical, or creative services. Users should independently assess suitability and enter into direct agreements with professionals.
- Direct relationship. The professional–client relationship, engagement terms and billing are entirely between you and the professional.
- No payment through Chhanv. Chhanv never collects fees on a professional’s behalf. If anyone asks you to pay Chhanv for a referral, please tell us.
- No commission. Chhanv does not take a commission, referral fee or any share of a professional’s fee.
- Donations are separate. Any contribution to Under The Tree is voluntary, unrestricted, and never linked to a client, referral, fee or outcome.
- No guarantees. Chhanv does not guarantee a particular outcome, price, or professional result.
Legal referrals
Chhanv does not provide legal advice, interpret laws, or promise any legal outcome. The lawyer–client relationship is direct, and Chhanv does not handle privileged communications or confidential documents. Please do not send us legal documents.
CA and CS referrals
Chhanv does not prepare returns, file documents, or give tax advice, and it does not endorse, supervise or guarantee a CA’s or CS’s work. Engagement terms are agreed directly with the professional.
Education referrals
When a request concerns a child, it should come from a parent or guardian, who stays involved throughout. We pay particular attention to references from families and institutions when reviewing educators who work with children, and we recommend that sessions with children take place with a parent’s knowledge. Chhanv does not run classes, assess students, or guarantee marks, admissions or scholarships.
Medical referrals
We can introduce you to a specialist known to our network. Chhanv does not provide medical advice, diagnosis or treatment, and it does not recommend any medicine or care plan. Please discuss your medical history, concerns, and treatment directly with the doctor. We do not ask for symptoms, reports or prescriptions, and we do not facilitate referral commissions or fee-sharing with doctors.
In an emergency, call 112 or go to the nearest hospital. Chhanv cannot help in emergencies.
What we cannot help with
Chhanv currently focuses on legal, CA/CS, digital, creative, communication, education, and specialist medical referrals. We are unable to assist with this category at present. This includes elderly or personal care at home, nurses, attendants and caregivers, electricians, plumbers, carpenters, painters, cleaners and other household services.
Raising a concern
If an introduction did not go well, if you have a complaint about a professional, if there is a conflict of interest, or if something felt unsafe, please tell us. We take every concern seriously.
- Write to contact.pkcm@gmail.com or message us on WhatsApp at +91 89206 97233. Mention “Concern” and, if you can, the date of your request.
- We acknowledge your concern, usually within two working days.
- We review it with the people involved, record it, and tell you what we have done. Where appropriate, we pause or remove a professional from the network.
Chhanv is not a regulator. Where a matter involves professional misconduct, you may also approach the relevant professional body, such as a State Bar Council, ICAI, ICSI or the State Medical Council.
Grievance contact
Grievance Officer, Chhanv — Pedon Ki Chhanv Mein Foundation, Noida, Uttar Pradesh. Email: contact.pkcm@gmail.com.
For how we handle your information, see our privacy policy.
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