Privacy policy

This policy explains how Chhanv, an initiative of Under The Tree (Pedon Ki Chhanv Mein Foundation, “we”), handles personal data on chhanv.underthetreefoundation.in. We follow the Digital Personal Data Protection Act, 2023 and collect only what we need to make a thoughtful introduction.

What we collect

When you request a referral

• The category of help, a brief description of your need, its urgency, your locality or PIN code, and your preferred language.
• Your name, mobile number and, if you choose, your email address.
• For medical referrals, your confirmation that the request is not an emergency and that Chhanv does not provide medical advice.
• Your consent, with the date and time it was given.

We do not ask for symptoms, diagnoses, reports or prescriptions, and we ask you not to share legal, financial, identity or medical documents with us.

When you apply as a professional

• Your name, professional category, firm or clinic, experience, location and service area, languages, phone and email.
• Your professional registration, licence or membership number, where applicable, and links you share (such as a website or LinkedIn).
• A description of your expertise, engagement types and availability, and your consent, with the date and time.

Automatically

If you arrive through a campaign link, we note the campaign name. We do not use advertising trackers.

Why we use it

• To review your request and find a suitable professional, or to review your application.
• To contact you about that request or application on WhatsApp, SMS, phone or email.
• To make an introduction: when we introduce you, we share your name, contact number and a short summary of your need with the professional (or, for professionals, your profile with the person you are introduced to).
• To follow up, collect feedback, handle concerns and keep the network trustworthy.
• To understand, in aggregate, which categories and localities need help.

We do not sell your data, and we do not send marketing messages without your explicit consent.

Who can see it

Only authorised Chhanv staff can see requests and applications. The professional you are introduced to sees what is needed for the introduction. We use trusted service providers to run the site and notify our team — Supabase (database, hosted in India), Cloudflare (website hosting), Telegram and Resend (staff notifications) — who process data only on our instructions. We may disclose information where required by law.

How long we keep it

We keep request and application records for as long as needed for the referral and any follow-up, and generally no longer than 24 months after a request is closed or a professional leaves the network, unless the law requires longer. Records about complaints or safety concerns may be kept longer where needed to protect others.

Your rights

You may ask to access, correct or erase your personal data, withdraw your consent, or nominate someone to exercise these rights on your behalf. Withdrawing consent does not affect anything done before you withdrew it. Write to us at contact.pkcm@gmail.com.

Security

Data is stored with access controls so that the public website can submit information but cannot read it. No system is perfectly secure; if we become aware of a breach affecting you, we will inform you and the authorities as the law requires.

Children

Chhanv is meant for adults. If you are under 18, please ask a parent or guardian to make the request for you.

Grievances and contact

Grievance Officer, Chhanv — Pedon Ki Chhanv Mein Foundation, Noida, Uttar Pradesh. Email: contact.pkcm@gmail.com. If you are not satisfied with our response, you may approach the Data Protection Board of India.

We may update this policy; the date above shows the latest version. See also our terms of use.